Refund Policy

This policy applies to purchases made via our website or official platforms in Malaysia. We strive to ensure you’re delighted with your order. If unsatisfied, we accept returns for refund, exchange, or replacement within 14 days of receiving your order, provided items are in their original, unopened, unused, and undamaged condition. Sale items are non-refundable or exchangeable.

How to Return:

  • Email us at karenmurrellmalaysia@germax.com.my for a returns process, including your order number and details of the items.
  • Ship items to:
    karenmurrellmalaysia HQ
    Germax Sdn Bhd ( 61985-K)
    B8-2-1, Block 8, Jalan Teknologi 2/1A,
    Signature Park, Kota Damansara,
    47810 Petaling Jaya,
    Selangor Darul Ehsan,
    Malaysia.
  • Refunds will be processed upon receiving and inspecting returned items. Return shipping costs are the responsibility of the customer.

Let me know if you need further refinements! Have more questions? Feel free to reach out to our customer service team at karenmurrellmalaysia@germax.com.my or contact us at 012-9721318. We’re here to assist you with any inquiries or concerns you may have.

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