FAQ
Frequently Asked Questions (FAQ)
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Ordering and Returns:
You can purchase Karen Murrell products conveniently through our website, or through authorized retailers such as Shopee, Lazada, and TikTok. Simply browse our range and select your desired products for a seamless shopping experience.
We want you to be completely satisfied with your Karen Murrell purchase. If anything is damaged, missing, or incorrect with your order, please contact our customer service within 7 days of purchase for an exchange. For more details, please refer to our Returns & Refunds Policy (Terms & Conditions Apply)
Payment and Shipping:
We accept various payment methods including credit/debit cards, PayPal, and bank transfers. Choose the option that suits you best during the checkout process on our website.
Bank: Malayan Banking Berhad
Bank Account: 012231400608
Account Name: Germax Sdn Bhd
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No:
Total ammount you have paid :
Your Order No:
You may scan and email us the above info to Email Address: karenmurrellmalaysia@germax.com.my or contact us at 012-9721318
Note: Your purchased products will not be delivered until we have this confirmation.
Shipping times may vary depending on your location. Once your order is placed, you will receive a
confirmation email with tracking information. Please allow 1-2 business days for processing and an
additional 3-7 business days for delivery. (Depend on courier service and area)
Contact Us:
Have more questions? Feel free to reach out to our customer service team at karenmurrellmalaysia@germax.com.my or contact us at 012-9721318. We’re here to assist you with any inquiries or concerns you may have.